We now offer FREE standard delivery on orders over £20, for UK and INTERNATIONAL customers!!!

We endeavour to pack our items with as little plastic as possible and use UK made biodegradable bubble wrap, tissue and recyclable boxes, bags and plastic free envelopes. 

We take 1-2 working days to process orders to allow you to contact us with any special requests. Should you require sooner please select Tracked 24 hours for UK orders or DHL for international orders. That way we will ensure to send it the same working day or the next one if you order on the weekend. Please contact us if you are in a hurry and we will aim to do our best (orders@tribalik.co.uk).

UK Mail

We send 48 hours mail which is free for orders over £20 and £1.50 for orders below. 

Tracked 24 hours shipping is £5.50 for all orders.

If you haven't received your parcel in this time frame make sure you check that a postcard/ delivery note hasn't been left at your address saying "a parcel is waiting for you at your local courier". Also check with neighbours and housemates as jewellery parcels are small. 

Due to Brexit orders can occasionally be delayed contact us after 7 working days.

International mail- FREE FOR ORDERS OVER £20 

Standard mail, 3-7 working days, £2 Europe/£4.95 rest of the world. This is free for orders over £20. 

Tracked mail, 3-5 working days, £8.50. This is free for orders over £50.

DHL Express, 1-2 working days, £55. This usually arrives internationally by the next working day or two.

If you haven't received your parcel in this time frame make sure you check that a postcard/ delivery note hasn't been left at your address saying "a parcel is waiting for you at your local courier". Also check with neighbours and housemates as jewellery parcels are small. 

Due to Brexit orders can occasionally be delayed contact us after 21 working days.

Customs

Each international recipient is responsible for the customs charges in their own country. Policies and charges vary between country. Occasionally parcels may take up to 7 working days to clear customs. If you receive a postcard saying your item is waiting for you in the local courier you have one week to pick up, if you don't it gets sent back. 

Returns and Exchanges

We do offer returns and exchanges on unworn and in original and unused condition items. WE DO NOT OFFER RETURNS/EXCHANGES ON SALE ITEMS, PIERCINGS, STRETCHED JEWELLERY NOR EARRINGS FOR HYGIENE PURPOSES.

Please contact us within 14 days of receiving our products at orders@tribalik.co.uk where we will give you a code. Please send back to us with your name, address, email address, order number and issues you have have with the product and whether you want a return or exchange.Please ensure you have well packaged the items in the original packaging to avoid any damage in transport. 

International goods being returned to us from outside of the UK must be marked as RETURNED GOODS NO COMMERCIAL VALUE otherwise we can not refund the item. 

Any other issues regarding your products please don't hesitate to contact us.