Covid-19, business as usual.
All our international and domestic orders are being shipped as usual. We have extra hygiene measures in place with our office being sanitised and staff using gloves and sanitizer. Our courier Royal Mail, also have extreme hygiene measures in place and are no longer asking for signatures on delivery. If you are ordering internationally we recommend selecting tracked mail as customs are taking extra care. Thanks for supporting a small brand, your business keeps us in business. We are eternally grateful. Please allow some delays.
Due to COVID-19 delays with couriers working with less than 50% their workforce please be prepared for your items to carefully get to through through local couriers and customs with at least double the usual delivery time. Thank you for your patience.
We offer free U.K. delivery on orders over £15 and free international shipping on orders over £70
We take 1-2 days to process your orders to allow you to contact us with any special requests. Should you require it sooner please select special delivery where we will ensure to send it the same day and you will receive it before 1pm next day. Or 24 hour tracked where it will take 1-2 days. Otherwise please contact us if you are in a hurry and we will aim to do our best. email@example.com 01273689393
Standard mail which is second class royal mail approx. 2-3 days is £1.80 or free for orders over £15.
Tracked 48-hour mail, free for orders over £40.
Tracked 24 hour mail is £3.50.
If you want to receive items by 1pm the next day, order by 1pm the day before and select next day delivery. If you want this on a Saturday it is £10.95. Always email us if you are in a hurry to receive your parcel and you aren't sure how to send it firstname.lastname@example.org
International mail- FREE TRACKED MAIL OVER £70
Standard mail, 3-7 working days, £3.50. This is free for orders over £70.
Tracked mail 3-5 working days, £7.50, this is free for orders over £70.
DHL express £42-£55 depending on your location. This will usually arrive internationally by the next working day. If you haven't received your parcel in this time frame made sure you check that a postcard/ delivery note hasn't been left at your address saying "a parcel is waiting for you at your local courier". Also check with neighbours and housemates as jewellery parcels are small.
Mexico- FREE TRACKED MAIL OVER £70
We are now sending Mexican orders from within the UK tracked to Mexico or from our Tulum Mexican branch. You can select DHL or tracked mail.
Each international recipient is responsible for the customs charges in their own country. Policies and charges vary between country. Occasionally parcels may take up to 7 working days to clear customs.
Mexico and Russia are currently experiencing extremely long delays in customs so we recommend choosing DHL at check out to ensure you receive your parcel.
Returns and Exchanges
We offer free post for returns and exchanges within the U.K. on any unworn and in original and unused condition items. International customers need to pay for return postage.
Please contact us within 14 days of receiving our products at email@example.com where we will give you a code and returns label. Please send back to us with your name, address, email address, order number and issues you have have with the product and whether you want a return or exchange. If an exchange please email us first to check that we have what you require in stock and if so state that that in your note back to us. Please ensure you have well packaged the items in the original packaging to avoid any damage in transport.
International goods being returned to us from outside of the EU must be marked as RETURNED GOODS NO COMMERCIAL VALUE otherwise we will have to pay customs.
Any other issues regarding your products please don't hesitate to contact us.